![]() Promotional Terms & Conditions: When promotional items are included in the original transaction, it MUST be returned along with the order or the value of the promotional item will be deducted from the refund amount.Shipping fees are not refundable once the order has shipped. ![]() All refunds will be issued in the same method of payment as the original payment.Refunds and Exchanges are processed within 3-7 business days upon receipt of the returned product.For damaged items, we may insist that you send a picture of damaged or defective product. Contact Essenza customer service by email at or by phone at 0700ESSENZA from Monday to Saturday, from 9am to 6pm. You received a damaged or incomplete order?Īll claims for shortages or damages must be reported to Customer Service within 72 hours of delivery. You can also apply for pickup via email to All pickups will be scheduled via phone call. Request for a pickup via email to or by phone at 070ESSENZA from Monday to Saturday 9.00am - 4.00pm.Print out your return label and paste it on your parcel.Get a reliable lash hold that lasts the whole day. Say goodbye to falsies that flake off Complete your gorgeous eye makeup look in seconds, not hours This adhesive gives you a fast, no-nonsense application experience. Place the item, purchase receipt and the return slip in the parcel. Fast drying and precise in application, this brush on eyelash adhesive is perfect for full as well as individual lashes. Duo Brush-On Striplash Adhesive is a fine-tip brush cap that lets you apply the right amount for a fab lash fit.Exchanges or refunds will not be given on any opened, used, damaged or worn products.
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